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Invoice e-mailed to incorrect address

edited Dec 23, 2019 10:55PM in Accounting / ERP 2 comments

We have several memorized transactions that are set up to automatically send invoices via e-mail at an assigned frequency.  We have had several complaints, because even if the message tab on the memorized transactions is checked to send to johndoe@123.com, the invoice gets sent to the main e-mail on the general page of the customer record, which may be janesmith@123.com.  As a result, we have to put those memorized transactions on 'remind' and manually enter those invoices.  When we do this, it gets sent to the correct e-mail.  Netsuite says that there is no way to prove that we had the proper e-mail checked, so they can't find a problem!  Frustrating.  Can anyone help?

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