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Using Unapplied Cash Later - no audit trail

edited Dec 23, 2019 10:55PM in Accounting / ERP

We have customer's that always over or under pay their invoices.  Periodically, we will take their unapplied cash and apply it to old open invoices.  NetSuite records this transaction on the original cash payment and payment date, rather than as an AR adjustment on the current date.  This makes it very difficult to find these payments and document them for our external auditors.  Has anyone else encountered this problem and, if so, how do you deal with it?

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