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Taking payment on a Sales Order

edited Dec 23, 2019 10:54PM in Accounting / ERP 1 comment

We ran into an issue and I was wondering if we had a work around for it.  What happened was we took pre payment on an order and before it shipped out we created an invoice and took payment. Then we had to refund the payment because the customer wanted to pay with another form of payment.  We credited the invoice but now can take payment on the Sales Order even after its being fulfilled we still don't have the option to bill.  Any work arounds or ideas for this kind of an issue?

Thanks

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