Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Customer Deposits
We have a very common scenario where a customer comes in to purchase a product that we don't stock. We take a 50% deposit and create a sales order. Once the product arrives the customer picks up the products and pays cash (check, credit card, or check) for the remainder for the order. Here are the issues:
1. The first issue is there is nowhere on the sales order that says a deposit has been received so when the customer comes to pick up the product the sales rep has no way of knowing whether the customer has already put down a deposit and that he should only charge him for the remaining 50% of the order
0