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How to delete/void customer refund which had no GL posting?

edited Dec 23, 2019 10:52PM in Accounting / ERP

Hello,

We have one customer who had credit memo and issued a refund, few years ago.
And recently we have found out that the customer refund had no GL posting and causing discrepancy between AR Aging and GL balance. It is no longer existing in AR Aging since it was refunded, it is outstanding in GL balance since there was no GL posting from the customer refund.

Now we have opened the period to correct it and tried two things; none of them is working so need your help.

1. We tried to delete the customer refund as it will have no GL impact in that period. It is saying that it cannot be deleted since it is linked to the credit memo.

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