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Advanced Billing, Billing Schedule, How to, Best Practice

edited Dec 23, 2019 10:49PM in Accounting / ERP 1 comment

Part of our business is a Support organization in which we invoice customers Annually, Semi-Annually, Quarterly based on a contract for a set period of time (generally in a 1 year or multi-year duration). As we do not track Support hours against these contracts in NetSuite (we have an outside Case Management tool for this), we set up Sales Orders on the Customer record, not Project record. We are currently experiencing issues with our Billing Schedules not working correctly or recognizing invoices that have been created (thus not showing the correct "Next Bill"). This issue revolves around us needing to

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