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Dunning Letters issue 2 - not able to see invoice details in email

edited Dec 23, 2019 10:49PM in Accounting / ERP

Hi,

I'm currently configuring Dunning Letters for a customer and so have been testing its functionality. When i create an invoice that exceeds 1 or more of the rules, it appears in the dunning email sending queue. From there i send it. As i am in a Sandbox account, i receive the email that would go to the customer. For some reason, the email does not include a table with the details of the invoices overdue, as it should, and it does not include the total outstanding balance of the customers account, as it should (see below). Has anybody else come

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