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Dunning Letters Implementation?

edited Dec 23, 2019 10:49PM in Accounting / ERP 8 comments

Anyone successfully implemented Dunning Letters and have any advice they can share? I'm midway through and have encountered multiple undocumented gotchas and failures to work (currently still not working).

For anyone planning to implement, I've so far learned:
[LIST]
[*]Configure your customer dunning procedures before invoice. Testing the latter will not work without the former, which isn't documented.
[*]If you've configured everything correctly and dunning emails still aren't going out, try uninstalling/reintalling the bundle--NetSuite support suggested this after being unable to figure what was wrong and it did fix some issues (invoice dunning), but not all (customer dunning).
[/LIST] I'll update this as I learn more in this implementation. If anyone has seen customer dunning not work when it apparently should, and fixed it, I'd really appreciate any guidance you can offer.

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