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Returned/NSF Check instructions not working

edited Dec 23, 2019 10:47PM in Accounting / ERP

We're trying to follow the instructions in this help article (https://system.sandbox.netsuite.com/app/help/helpcenter.nl?fid=section_N1295030.html - Handling Returned/NSF Checks) to deal with a NSF check but it's not working.  The journal entry done to correct the bank balance results in both a payment to be deposited as well as an expense to reconcile in the checking account.  The expense is appropriate but I don't know why the journal entry results in a payment to deposit.  I tried to apply that part of the JE to a customer payment (like you would a credit memo) but that didn't work either.  Does anyone have any additional insight into how this should work?  Thanks!

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