Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Netsuite support ignoring SuiteScript requests

edited Jan 8, 2020 2:24AM in SuiteCloud / Customization 3 comments

Hi -

I just noticed that Netsuite support has ignored every single enhancement / bug request for SuiteScript that I've submitted.  I have cases that are listed as "not started" going back over a month.

Here's a list of the SuiteScript related cases on my account:

486790  Suitescript access to groups  Not Started  10/05/2006
486793  Sutiescript on "complete" link  Not Started  10/05/2006
500062  Suitescript line item field "createdpo"  Not Started  11/08/2006
500888  Attach transactions using Suitescript  Not Started  11/10/2006

Can someone please look into these specific cases, and also see why, in general, support is ignoring these kinds of requests?  SuiteScript is a really promising feature, and I'm glad that there is excellent support on this message board (thanks Yang!)... but if official support channels are not working, it's going to be hard to make it better!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders