Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Gift Certificate
I have an issue regarding the gift certificate in a sales order.
I have a sales order that I split into 2 separate sales order.
One has only drop ship items and the other only has non drop ship items.
The sales order has a gift certificate.
When I split the sales order, one of the sales order applies the gift certificate correclty, but in the other one, it doesn't.
This is the scenario:
Gift Certificate = $100
1st sales order:
total = $80
Copied sales order:
total= $50
In the first sales order, the total becomes $0, because of the gift certificate (-$80). The copied sales order has the gift certificate in it, but the $20 left on the gift certificate is not removed from the total of the order.
0