Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Error on ServerSide Script on Web Generated Sales Orders
I have a Server-Dide script that runs on all Sales Orders both web and manually generated. This script creates a custom record in an aftersubmit function. It works 95% of the time for web orders, but the other 5% it doesn't work. It is not a problem on manually enter Sales Orders. I have looked through the Sales Order with and without the error and I can't find a reason that the script is throwing the error.
Here is the error I get (the number for invalid reference key is different for every error message):
Environment: Production
Date & Time: 2/19/2008 11:27 am
Record Type: Sales Order
0