Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
nlapiSendEmail and Email Case Tracking
We've created a script on a case form that sends an email out using nlapiSendEmail(). The email works fine but the header of the email is not getting the Netsuite case tracking email address in the replyto field.
Does anyone know how to send an email using nlapiSendEmail that does implement case tracking for replies?
0