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Looking for Consultant in DC area to possibly write script
In search of a consultant in the Washington DC area to possibly write a script for us.
To give background, we offer technical support to our clients. The clients will call into our Tier 1 tech support. Tier 1 support will create a case/ticket and field some questions, selecting support issue types from drop-down fields. Each support issue will yield another level/Subset of support issues. Idealy, once the support issues have been completed, a set of questions/fields will appear on screen (perhaps in a tabbed section). The case and appropriate questions/fields will then be handed off to our Tier 2 support.
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