Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!
Going to SuiteWorld? Connect with SuiteGurus—Your NetSuite Product Experts!

Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.

Trying to Debug a Script User Error: INVALID_KEY_REF

edited Dec 2, 2019 6:22PM in SuiteCloud / Customization 2 comments

I have a sheduled server side script called 'setMgrOnInvoicesCreatedYesterday' that has the effect of setting a custom field value ('custbody_contractmanageratcreation') on all invoices created yesterday.

The script has just started throwing a user error as shown below:

Function: setMgrOnInvoicesCreatedYesterday
Error: INVALID_KEY_OR_REF
Invalid custbody_contractmanageratcreation reference key 21348.
Stack Trace: setMgrOnInvoicesCreatedYesterday(setMgrOnInvoicesCreatedYesterday:15)


I have 22 invoices created yesterday and the script has behaved as expected for 16 of them but it's now getting 'stuck' with this error.  It's running every 2 hours and is getting the same error every time.

I'm guessing that there's a problem with one of the invoices that is causing the script to fail but the user error information doesn't really give me anything to work with the figure out what's wrong.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders