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• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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custom script to force default start time?
Hi,
We are using the Support Case module in Netsuite to track a type of interaction with our customers. It's important that we capture the day of the interaction, but not the specific time. However, we can't get past the fact that Netsuite creates a time stamp for support cases. It's causing a problem with reporting now, too, because these cases show up in one time zone through the Netsuite UI, but they show up in another time zone if we query the Netsuite db directly with an ODBC.
I'm trying to figure out how to have a script on the Support Case form that will always set the start time to a specific time AND a specific time zone. Anyone else have to do anything like that?
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