Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, October 16, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Copying Messages Between Cases
I was wondering if it's possible to copy a list of messages from 1 case to another?
If so, does it have to be a userevent script?
I was beginning a client script then I realized that when I was going to start creating new messages it may not be possible in client scripts.
function MergeClicked() { var newType = nlapiGetRecordType(); var caseInternalID = nlapiGetRecordId(); var MERGE_FORM =32; if (nlapiGetFieldValue('customform')) { var caseToMerge = nlapiLoadRecord('supportcase',caseInternalID); // {recordmode: 'dynamic'} var currentForm = nlapiGetFieldValue('customform'); var caseToMergeNumber = nlapiGetFieldValue('casenumber'); // If the Merge button is pressed from a regular case form if (currentForm != MERGE_FORM) { alert('Switching to merge form'); // Create a new URL in order to go to the new record var newURL = ' 0