Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Open Case in Second Tab When Customer is Opened
I am thinking this is possible (maybe even easy) but can't seem to find a way to do it.
In certain roles, I am trying to automatically open a new case record for a customer whenever the customer record is opened for editing. The new case record can be in a new tab or a new window - it just needs to share the same session so that one window doesn't get logged out. I think the tab vs. window issue is determined by browser settings anyway.
Is this possible?
0