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Update Case Status - If Customer Message received
Hope someone can help me wrap my head around this. I'm trying to trigger a Case Status change if a Customer interaction (email) is received.
Below is the code written to date:
function afterSubmit(type)
{
// Load the message record
var message = nlapiGetNewRecord();
//load the case record
var caseRecord = nlapiGetNewRecord();
// Get the ID of the activity associated with the message var activity = message.getFieldValue('activity'); //Get the Case Status of the associated Case var caseStatus = caseRecord.getFieldValue('status'); if(caseStatus != '4' || caseStatus != '5') { // If there is any activity if(activity) { // If the activity is a case, load the record and change the status. try { var caseRecord = nlapiLoadRecord('supportcase', activity); caseRecord.setFieldValue('status',20); nlapiSubmitRecord(caseRecord); } // If the activity is not a Case, log a warning message catch(exec) { nlapiLogExecution('DEBUG', 'Warning','Activity Record is not a Case'); } } else { return false; } }