megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Tag substitution ignored by reference checkout - which is it?

edited Dec 18, 2019 1:45AM in Web Site / E-Commerce

By default, reference checkout will pull in code that is defined in set up website >  analytics >  add to head.  This is normally fine, except it will lead to double page counts for any analytics system that  has its code in the add to head and also a tracking module in reference checkout. Until a little while ago, the solution was to use tag substitution to blank out any custom tags that are in the add to head section that you don't want to show up in the reference checkout.

Pretty recently, NetSuite silently changed how that works. Now, tag substitution is completely ignored in reference checkout.  I am seeing this in 2.03.0,  but it might also affect other versions. Of course there is nothing in the documentation either way about whether reference checkout will honor tag substitution. If it doesn't, it will take  some ugly hacks to get analytics to work on the website without doubling the page views during the checkout.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders