Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Simple logic - but surprise! Case rule dates are useless
I didn't know but thought it was a great idea. I created a custom field on my case form called 'respondbydate' and 'respondbytime'. Made them date and time fields respectively. We offer two support plans, one 24 x7 and the other 12 x 5 (excluding holidays). Case rules such as duration (hours) since last modified work fine for 24 x 7 since you would check against actual hours to determine if a case should be escalated. However, 12 x5 (excluding holidays) is much more complicated since you need the duration hours to reflect BUSINESS hours not actual hours and you
0