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A new field when viewing support tickets

edited Dec 3, 2019 11:54AM in SuiteCloud / Customization 1 comment

Hello

Shortly, we will be releasing a new product, and as such, I expect my support workload to increase, such that I won't easily be able to provide both pre and post sales support as I do now.

I want to prioritise on people who have support contracts and answer those tickets first, or escalate them, prior to dealing with any pre-sales/ad-hoc requests.

What I need is for the Sales Administrator to be able to easily add a value to a field on a customer record that reads "On support", with the values "Yes", "No" or "One off".  I need that field to then be visible when I'm viewing a support ticket attached to that customer.

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