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Online case form duplicate leads

edited Dec 3, 2019 11:49AM in SuiteCloud / Customization 1 comment

Hi All
I have setup a online case form (HTML FORM) what i need is, when a user submits a case, if the email is already exist in the system, it should update existing customer record, if not it should create a new lead in the system.

but my system creating new lead everytime. not updating existing custome rrecord if teh email is exist


i do not know if i need to do something under Support Preferences
but i can not leave blank Anonymous Customer Placeholder 

Please help me out on this.

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