Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Custom form not being recognized as preferred on separate site?

edited Dec 3, 2019 11:47AM in SuiteCloud / Customization

We're currently in the process of updating to SuiteCommerce Advanced have been running some test orders through the new testing site to get things setup.

In the past, we set up a custom sales order form to apply to all sales orders that come through our site. However, the orders that we've placed through the testing site aren't using the preferred sales order form, are defaulting to the standard sales order form and confusing our sales staff. All other sales that come through our current live site using the correct form.

Is there some reason that this would be happening? I've double-checked that it's the preferred from, adding it as the preferred form to the sales staff's user role and even disabling the standard form at the sales staff's user role level. All to no affect.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders