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URGENT! PLEASE HELP! (Populating email field with information from the message body)

edited Dec 3, 2019 11:47AM in SuiteCloud / Customization 2 comments

All,

     We have a client that uses a web form (not NetSuite) for their online Contact Us. It basically captures the customers Name, Email and Message and spits it all into the message body and subject line. Example:

From: donotreply@abccompany.com
Subject: Technical Issue:abccustomer@customers.com
Body:

First Name: Steve
Last Name: Stewart
Email Address: abccustomer@customers.com
Comment/Question: This is a test email

    I am capturing these emails as cases within netsuite for agents to work them. I need NetSuite to send an auto-reply to the customer but ALL emails come from a donotreply@abccompany.com

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