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Email Case Capture Issue
I am currently using NetSuite's Email Case Capture functionality. If I send an email directly to "cases.432868_10.19aafdeeaf@cases.netsuite.com", a case is created and an Auto-Reply is sent directly to the sender. This is the way it should work, there are no issues here. However, if an email is forwarded to "cases.432868_10.19aafdeeaf@cases.netsuite.com" via our email system, a case is never created, NetSuite is not aware of an email ever being sent. We have reviewed our email system and have confirmed that the forwarded email is being sent directly to "cases.432868_10.19aafdeeaf@cases.netsuite.com
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