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Rounding Error in Custom Currency Field

edited Dec 3, 2019 11:47AM in SuiteCloud / Customization 4 comments

Hello,
We have a production and sandbox environment. In production our custom currency field only saves two decimals. In our sandbox it saves 3 decimal places. I know this because I used the export to Excel button and viewed the numbers there. Also in our production environment  this causes a rounding error. All things appear to be equal (code, custom field settings) but a discrepancy exists.

We have tried to get this point across to NS but have not been able to yet.

Is there some setting somewhere in NS that sets the currency field limits on length and decimals?

This weekend we did a refresh from production to sandbox and the problem followed with the refresh. We do not know EXACTLY what happens during a refresh but would like to.

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