Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until December 19, 2025, 3:00 PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Exchange Rate for Credit Card Charges
I am attempting to enter credit card charges but keep getting the error:
"Transaction and foreign currency account using different currencies. Unexpected error ocurred."
We are a Canadian company using base currency of US dollars.
The purchase is from a US company.
The credit card purchase receipt is a US dollar receipt of $17.00 US. Canadian exchange is 1.128823529 resulting in the Visa statement charge of $19.19 Cdn.
The Vendor is a US dollar account.
I entered the charge as $17.00 US and attempted to change the exchange rate to match the Visa charged rate. Netsuite will not allow me to change the exchange rate on the transaction. Therefore, the base currency (US) is appearing as rate 1.0 (US dollar to US dollar).
0