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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Returned Checks
We have been following NetSuites instructions on how to handle returned checks. This is a 3 step process that (1) removes it from the bank deposit, (2) removes the payment from the invoice, and (3) corrects the bank balance. This works fine except for one thing - the returned check never gets cleared from the Make Deposit page. The last step (correcting the bank balance) consists of a journal entry which debits Undeposited Funds and credits the bank account. We have determined that these steps are the correct ones to adjust every account effected, including Undeposited Funds. In other words,
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