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Saved Search - aging in hours as criteria
Help! Help!!
I am trying to set up a Saved Search to show new support cases that are high priority (custom field) but not actioned in the last 4 hours (i.e. Current time - Last message time > 4). Can anyone help me with the formula? I am able to show the aging in hours as a Result column (using the "Age in Hours" function) but unable to use it as a criteria. Any ideas??
Thanks!!
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