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Weird formula bug?

edited Jan 3, 2020 1:15AM in Search / Reporting 2 comments

I am working with the following formula and it gives a syntax error:

case when {custrecord_install_base_bill_to_customer.custrecord_install_base_item} = 'Viewpoint Software : UD - User Database'

and {custrecord_install_base_bill_to_customer.custrecord_install_base_synch_status} in ('Active', 'Future') then 1 else 0 end

If I either change = 'Viewpoint Software : UD - User Database'  to like 'Viewpoint Software : UD - Use%' or to another product = 'Viewpoint Software : PM - Project Management' the search works fine.

I looked into it and it looks like user is a keyword, but the search is not tripping up on any symbols and, really, it should just be a string inside the quotes, yes?

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