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Average time to first phone call

edited Jan 3, 2020 1:06AM in Search / Reporting 5 comments

I am trying to create a KPI that would return the average time it takes to create the first phone call for each customer.  Is this possible?

Example:
Customer A was created at 12:00 pm, and the 1st phone call for the customer was created at 1:00 pm the same day (took 1 hour to create the first phone call).

A 2nd phone call was also created for Customer A at 1:30 pm.

Customer B was created at 12:00 pm, and the 1st phone call for the customer was created at 3:00 pm the same day (took 2 hours to create the first phone call).

I would like a search to return

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