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Automatic Email within Saved Search - Shows Sent, User did not receive

edited Jan 3, 2020 12:58AM in Search / Reporting 3 comments

I have a regional sales manager who is supposed to get a saved search every Sunday morning at 5:00 a.m. EST.  He emailed this morning saying he did not receive it (checked his junk mail, too).  So I pulled up the saved search and confirmed it is scheduled correctly, and the execution log confirms it ran at the scheduled time.  He insists he did not  receive it.  Why would this happen, and how would I know what to fix?  Was there an issue with emails getting out of NetSuite over the weekend?

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