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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Backing out a commission schedule
We have an employee where we inadvertently added duplicate commission schedules to his plan. They calculate the same thing and now I need to remove one of them. We have never paid or authorized commissions against the erroneous schedule. When I try and remove the schedule, I get the error " You have attempted to remove an active schedule from a plan. Removing this participant is not permitted once commissions against the plan have been generated." I ran all my commission reports and the only place the saw the erroneous schedule generating commissions is in Estimated Commissions. I removed the
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