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Serialized Item Pulling Different Cost on Refund

edited Nov 26, 2019 8:43AM in Accounting / ERP 2 comments

Has anyone come across this....

Using a PO and through an item receipt, I receive a serialized item for $48 (purchase price listed on the item record is $50). I turn around and sell this serialized item to a customer but later a refund is required.

When I process the refund, the system puts backs $50 instead of $48!! With serialized inventory, I would have expected the same cost on the intial item receipt i.e. $48.

Does anyone have this issue or am I missing something?

Thanks for reading.

Preeth

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