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Waranty credits

edited Nov 26, 2019 8:40AM in Accounting / ERP 3 comments

We order our goods as a package from 1 supplier and have to provide warranty replacement for components within the package.

We use Return Authorization to invoice customers for that component at 0 value because customers do not have to pay anything since it is under warranty. Our RA is done for an RMA item with description and an invoice of $0 is created for the customer.

At the same time, we are invoicing our suppliers to get the credits back from the warranty replacements we have done. Our supplier will credit back the value of the whole package instead of just the component. After which, we find ourselves with extra $ for the package that we have invoiced out to our supplier and 1 less component in the stock which we have given to customers at 0 value.

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