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Help needed for a defective dropship non-inventory item returned to vendor for credit
Hi all,
We've run into a problem, and we would like some advice please.
We do a lot of non-inventory item dropships.
We recently had a customer return an item to us that was defective, and this item was a dropship item. We then returned the item to the vendor, for a credit. The customer wanted an exchange so we created a Return Authorization, and used the credit memo to apply the original cost to a new item.
The problem we are running into is how to properly account for returning the item to the vendor so we have a paper trail. We cannot use Inventory Returned to Vendor, because the item was not an inventory item to begin with.
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