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Intellisync not picking up contacts for 1 user but okay for another

edited Nov 22, 2019 5:53PM in CRM

I have read through a number of posts about Intellisync and am still looking for an answer. I have a user that wants to sync all contacts in the database on a regular basis but the sync tool is not picking up any new contacts.

When I run this as admin there are over 200. I can't see what needs to be changed as permissions and sync settings are the same for both. How can I enable a user to be able to sync all contacts regardless of who created them or which sync category they are in (incidentally I tried the mass update of all contacts to one sync category but no joy).

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