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Sync makes Public Events Private

edited Nov 22, 2019 5:53PM in CRM 4 comments

We have had users at our company report that Events on their NS Calendars (which they sync to outlook with the Connector) have "disappeared" from both of their calendars after a sync...

As it turns out, the NetSuite/Outlook Connector was turning some NS Public Events (that multiple members of our sales team were attending & could view) into Private Events (which made the event hidden from everyone but the Organizer).

Since our Sales Prospector was the Organizer, but our Sales Team members were the attendees, it looks as though the event was cancelled as it no longer appeared on the calendar for the Sales Team member... this caused us to No Show on the meeting with the Lead and to miss out on potential sales.

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