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Bulk merge says complete but no emails sent

edited Nov 22, 2019 4:55PM in CRM 8 comments

Hi,

I made a small group of selected customers ( 32 people) . I then did a bulk merge of a template to there email..

Netsuite said that The merge was successfully completed and sent. It also says this in merge history.

However when I go into that customers information and click " show activity " I can not see that the email has been sent.

I then did a bulk merge with my self in it..  It again said it had been sent.. but. I received no email.. and there is no history of the email being sent...


This is the first time I have attempted to bulk merge. I am pretty sure I have done everything correctly??

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