megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Check out the Announcements page to stay updated with the latest news, updates, upcoming events, and important community information!
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.

Campaign Question:Tracking sent emails & promotions

edited Nov 22, 2019 4:54PM in CRM

I have sent two campaigns, one with a promotion included and one without and both times I have not been able to receive the correct tracking information for who received email and who used promotion.  I sent campaign to over 2000 people, but it only confirms 22 were sent in statistics section of campaign and it's also a low number in Campaign Response Summary and Campaign Response Detail and in the confirmation email I receive.  I also found out people received email that were not listed in confirmation email and statistics tab. 

Does anyone know why it's doing that?  I used a "Saved Search" for the "Target Group" in the "email" section of "Events" tab, but I did not add anything to the "Target Group" in the "Direct Mail" section in the "Events" tab-could that be why it's not tracking everyone it was sent to?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders