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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
User Group Unread Handing Change
Based on feedback from user group members, we are turning on the option to preserve the unread flag across user group sessions. This means that threads will no longer be marked as read when you log out, but will instead actually reflect whether you have read them. A side effect of turning on this option is that all posts will show up as unread. Once you mark the forums as read they will remain flagged, and moving forward threads will reflect their true read/unread status.
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