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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

NetAnswers Knowledge Base being merged into Online Help (NetSuite Help Center)

in Announcements

Hello Everyone,

The NetSuite Technical Publications team and Knowledge Base Manager have met and determined that the best way to present our online technical documentation is in one system (imagine that!).

In order to effect this change, we have taken the NetAnswers Knowledge Base offline. In the future, solutions from NetAnswers will be included in the online help (NetSuite Help Center).

What does this mean to you, the user?
• No more duplicate search results to wade through.
• Even better, no more search results that seem the same but have slightly different content to wade through!
• All Help Center search results will contain the most up-to-date content.

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