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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NetSuite Support will be attending team meetings and training sessions on 1/12
NetSuite Flash.
Please note on Thursday January 13th, between the hours of 8am and 5:30pm Eastern Standard Time; some members of the NetSuite Support Team will be attending a series of team meetings and training sessions. This may impact response time in the phone queues and with online cases. Online cases will be responded to on a priority basis.
We will respond to all other cases and calls upon our return.
Once again, NetSuite Support will have limited staffing between 8am and 5:30pm Eastern Standard Time (5am to 2:30pm PST).
Thank you for your patience.
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