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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Longer than expected wait times with Support

in Announcements

You may experience longer than expected wait times when trying to reach Support, this is due to the 2010.2 Phase 4 Release.

For urgent issues, (depending on your Support Type) please contact us via phone or submit an online case and mark the Case Severity as C1.

We truly appreciate your patience,
Maria

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