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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

SuiteAnswers version upgrade on May 19, Saturday at 9PM EDT

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SuiteAnswers is scheduled to undergo a version upgrade on May 19, Saturday, at 9PM EDT. During the upgrade, SuiteAnswers will be unavailable for less than 10 minutes.

All processes should be up again after this upgrade. We apologize for the inconvenience.

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