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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Payflow Live Site - Notification: Planned Downtime September 24

in Announcements

PayPal has several scheduled upcoming maintenance events in September which will include short service interruptions.

Payflow Live Database will be migrated to a newer facility during the maintenance window listed below.
Maintenance start time: Sep 24, 11:30 PM PDT (Sep 25, 6:30 AM GMT)
Maintenance end time: Sep 25, 4:00 AM PDT (Sep 25, 11:00 AM GMT)

NetSuite users relying on PayPal and Payflow services will be impacted. This interruption affects all third parties that connecting to these services and is not specific to NetSuite.

Online shoppers attempting to make payments may not be able to complete their purchases during these short interruptions and may receive error messages. Likewise, NetSuite users attempting to submit payments from their customers, may receive error messages.

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