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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Alert: Current Issues

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Please be informed that we are aware of the following issues and our engineers are currently working to resolve these issues.We apologize for the inconvenience. Thank you. 

1. Email Infrastructure>Send Email from Any record in NetSuite> Reply to email not captured in NetSuite

2. Email Case Capture> Send Email to Support Email Address> case not created in Netsuite

3. Lists>Relationships>Customers>View Customer>Sales Tab>Transaction Subtab: New Sales Order Button is missing.

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