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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
SuiteAnswers Online Case Form Templates
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| [TABLE="border: 0, cellpadding: 0, cellspacing: 0, width: 720"] [TR] [TD]On February 17, a change was made to the way you submit cases using the SuiteAnswers online case form. Once you select the Product Area and Feature, the Details field will display a series of questions, designed to result in a faster turnaround time for the case. Responses to these questions will enable Customer Support to better understand your concern, troubleshoot the problem and provide you the correct solution in a more timely manner. Thank you, The NetSuite Team |
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Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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