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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
New Password Reset Procedure Enhances Security
The process for resetting NetSuite passwords will become more secure as of January 7, 2016. The upcoming changes ensure that the person requesting the reset is the owner of the email address, information regarding the validity of a submitted email address is never revealed, and passwords are never sent in an email message.
| What Is Changing? | Recommended Actions |
| On January 7, 2016, the process a user must follow after clicking the “Forgot your password?” link is changing, for Version 2015 Release 2, as well as subsequent releases. | A user who clicks the “Forgot your password?” link on the NetSuite login page should follow the directions displayed in the UI. |
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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